iSpecial Terms and Conditions

These Terms and Conditions govern your subscription to and use of the iSpecial service (“iSpecial” or the “Service”). Please read them carefully before subscribing.

By subscribing to iSpecial, you agree to these Terms and Conditions and acknowledge that iSpecial is a recurring subscription service charged at R10 per day, until you unsubscribe.

1. About iSpecial

iSpecial is a digital subscription service that provides subscribers with access to a curated collection of supermarket, grocery, retail and other consumer deals, specials, promotions and related information available in South Africa.

The Service is operated by CPC Group (Pty) Ltd., registration number 2025/104402/07, a company incorporated in the Republic of South Africa (“CPC”, “we”, “us” or “our”).

Our contact details are:

Physical address: 1 Burrow rd Lonehill, Sandton, South Africa
Email: info@ispecial.co.za
Customer support: +2775 073 5962
Website: https://ispecial.co.za

2. The Service

While your subscription remains active, iSpecial gives you access to deals, specials, promotions and related information made available through the iSpecial platform.

The particular retailers, brands, products, deals and promotions displayed through iSpecial may change from time to time. Deals are generally sourced from or relate to promotions offered by third-party retailers and suppliers.

Unless expressly stated otherwise, iSpecial is not the retailer or seller of the goods or services displayed on the platform. Any purchase you make pursuant to a deal displayed on iSpecial is concluded with the relevant retailer or supplier and remains subject to that retailer or supplier’s applicable terms, stock availability, promotional conditions and other requirements.

We take reasonable steps to ensure that information displayed on iSpecial is accurate and current. Retail prices, promotional periods, product availability and participating stores may nevertheless be changed by the relevant retailer or supplier without notice to us. Where there is a discrepancy between information displayed on iSpecial and the terms of an offer published by the relevant retailer, the retailer’s applicable promotional terms will apply, subject always to your rights under applicable South African consumer law.

iSpecial does not guarantee any particular monetary saving, number of deals, retailer participation or continued availability of a particular deal.

3. Subscription and Price

iSpecial is a recurring mobile subscription service charged at R10 per day.

The R10 daily subscription fee is charged to your mobile account or deducted from your available prepaid airtime by your participating Mobile Network Operator (“MNO”), as applicable.

The subscription renews automatically each day unless and until you unsubscribe.

You may be charged the subscription fee regardless of whether you access or use iSpecial on a particular day while your subscription remains active.

Any mobile data charges incurred when accessing iSpecial are separate from the iSpecial subscription fee and are charged according to the tariff or data plan you have with your MNO.

All prices communicated by iSpecial are inclusive of VAT where applicable.

4. How You Subscribe

Before you are subscribed or charged for iSpecial, you must complete your Mobile Network Operator’s applicable subscription confirmation process.

The subscription process will clearly identify the Service and applicable subscription price and will require you to confirm your intention to subscribe in accordance with the processes prescribed by your MNO and applicable industry rules.

You will only become subscribed once you have expressly confirmed that you wish to subscribe through the applicable confirmation mechanism.

By confirming your subscription, you confirm that:

• (a) you are authorised to use the mobile number through which the subscription is initiated;
• (b) you understand that iSpecial is a recurring subscription service charged at R10 per day;
• (c) you authorise the applicable daily subscription charge to be made against your mobile account or prepaid airtime; and
• (d) you accept these Terms and Conditions.

A record of your subscription request and confirmation may be retained for billing, customer service, regulatory and compliance purposes.

5. Confirmation and Subscription Reminders

Once you have successfully subscribed, you will receive confirmation of your subscription by SMS or another communication method approved by your MNO.

The confirmation will identify iSpecial, the R10 per day subscription price, customer support information and instructions for unsubscribing.

You will also receive subscription reminder messages as required by applicable law, the WASPA Code of Conduct and the requirements of your MNO.

These service and compliance messages do not constitute marketing communications and you will not be charged for receiving them.

6. Cancelling Your Subscription

You may cancel your iSpecial subscription at any time.

You may unsubscribe using the cancellation mechanism made available by iSpecial and/or your MNO, which may include USSD, SMS, a web-based cancellation mechanism, your MNO’s subscription-management service or another approved cancellation channel.

Where technically supported, you may also unsubscribe by replying STOP to an iSpecial subscription SMS. Requests containing END, CANCEL, UNSUBSCRIBE or QUIT will also be treated as requests to unsubscribe where the applicable messaging channel supports this functionality.

Current cancellation instructions will be made available on the iSpecial website, in applicable subscription communications and/or through your MNO.

Once your cancellation has been successfully processed, recurring billing for iSpecial will stop and you will receive confirmation that your subscription has been terminated.

Where you have already been successfully charged for a subscription period, access may remain available until the end of that paid subscription period.

Unsubscribing from iSpecial does not cancel or otherwise affect your underlying mobile service agreement with your MNO.

7. Failed Billing

If there is insufficient prepaid airtime, your mobile account cannot successfully be billed or your MNO declines a subscription charge, your access to iSpecial may be suspended or restricted.

Further attempts to process the applicable subscription charge may be made in accordance with your MNO’s applicable billing rules, the WASPA Code of Conduct and applicable law.

You will not be charged more than the applicable subscription price for the relevant subscription period.

8. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to subscribe to iSpecial.

You must be the subscriber associated with the relevant mobile number or otherwise have authority from the subscriber to incur charges against that mobile account.

The Service is intended for personal, non-commercial use within South Africa.

9. Acceptable Use

You may use iSpecial only for lawful, personal and non-commercial purposes.

You may not copy, scrape, reproduce, republish, commercially exploit, systematically extract or redistribute the iSpecial database, deal listings, platform or other proprietary content without our prior written permission.

You may not attempt to interfere with the operation or security of the Service, gain unauthorised access to the Service or its underlying systems, or use automated systems to extract information from the Service.

10. Retailers and Third-Party Offers

References to retailers, supermarkets, brands, products and services on iSpecial do not imply that the relevant retailer or brand operates, endorses or is responsible for iSpecial unless this is expressly stated.

Third-party trademarks, product names and branding remain the property of their respective owners.

A retailer or supplier may impose conditions on a particular deal, including promotional dates, participating branches, quantity limits, stock availability or loyalty-programme requirements. Subscribers should check the applicable retailer’s terms before making a purchase.

Nothing in these Terms limits any rights you may have directly against a retailer or supplier under the Consumer Protection Act 68 of 2008 or other applicable law.

11. Availability of the Service

We aim to keep iSpecial reasonably available but cannot guarantee uninterrupted or error-free access.

Access may occasionally be interrupted because of maintenance, technical problems, telecommunications failures, MNO network availability or circumstances beyond our reasonable control.

We may add, remove or change retailers, categories, deals and functionality as the Service develops, provided that we will not materially alter the nature of the paid subscription service or increase the price or frequency of billing without obtaining any further consent required by law, the WASPA Code of Conduct or applicable MNO requirements.

12. Intellectual Property

The iSpecial name, platform, software, design, database, compilation of deals and original content are owned by or licensed to us and are protected by applicable intellectual property laws.

Your subscription gives you a limited, personal, non-exclusive and non-transferable right to access and use iSpecial while your subscription remains active.

It does not transfer ownership of any intellectual property to you.

13. Personal Information and Privacy

In providing iSpecial, we may process personal information including your mobile number (MSISDN), subscription status, billing and transaction information, device or technical information, service usage information and information relating to how you arrived at or subscribed to the Service.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African data protection legislation.

Your information may be processed for purposes including:

• (a) establishing and managing your subscription;
• (b) authenticating your access to iSpecial;
• (c) processing and reconciling subscription billing;
• (d) providing customer support and handling complaints;
• (e) maintaining subscription and transaction records;
• (f) detecting fraud, misuse or unauthorised activity;
• (g) complying with MNO, WASPA, legal and regulatory requirements;
• (h) analysing the operation and performance of the Service; and
• (i) understanding, on an aggregated or appropriately authorised basis, the channels, campaigns or sources through which subscribers discover and subscribe to iSpecial.

We may share information with your MNO, authorised billing and technical service providers, hosting providers and other parties where reasonably necessary to provide the Service or where required by law.

Any service provider processing personal information on our behalf will be required to process that information appropriately and securely.

Further information regarding how we collect, use, store, disclose and protect personal information, and how you may exercise your rights under POPIA, is contained in our Privacy Policy, available at https://ispecial.co.za/privacy-policy-2/.

14. Marketing Communications

Subscription confirmation messages, billing notifications, customer service messages and mandatory subscription reminders are operational communications relating to your iSpecial subscription.

We will only use your personal information to send electronic direct marketing where permitted by POPIA and other applicable law.

Where your consent is required for marketing, subscribing to iSpecial will not by itself be treated as consent to receive unrelated marketing communications.

You may opt out of electronic marketing communications at any time using the unsubscribe mechanism provided in the relevant communication.

Opting out of marketing communications does not automatically cancel your paid iSpecial subscription. To cancel the subscription itself, you must use an applicable subscription cancellation method described in clause 6.

15. Consumer Rights and Refunds

Nothing in these Terms is intended to exclude, restrict or waive any right or remedy that you have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, POPIA or any other applicable South African law.

Where applicable law gives you a right to cancel an electronic transaction within a prescribed cooling-off period, that statutory right will apply notwithstanding anything contained in these Terms.

If you believe that you were incorrectly subscribed or incorrectly billed, please contact our customer support team using the details below. We will investigate the matter and, where a refund is required by law, applicable industry rules or MNO requirements, arrange the appropriate refund or billing adjustment.

16. Limitation of Liability

To the fullest extent permitted by South African law, we will not be liable for losses caused solely by the acts or omissions of third-party retailers, MNOs or other third parties outside our reasonable control.

In particular, we cannot guarantee that a third-party retailer will have a particular product in stock or continue to offer a particular promotion displayed on iSpecial.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, nor does anything in these Terms exclude or limit your rights under the Consumer Protection Act or other applicable consumer legislation.

17. Suspension and Termination

We may suspend or terminate access to iSpecial where reasonably necessary because of fraud, misuse, breach of these Terms, security concerns, legal or regulatory requirements, MNO requirements or discontinuation of the Service.

If we permanently discontinue the paid iSpecial subscription service, recurring billing will cease and subscribers will be informed where reasonably practicable.

18. Changes to these Terms

We may update these Terms where reasonably necessary to reflect changes to the Service, applicable law, regulatory requirements, WASPA requirements or participating MNO requirements.

Any material change affecting the subscription price, billing frequency or another matter for which renewed customer consent is required will not take effect in respect of an existing subscriber without obtaining the required consent.

The current version of these Terms will remain available on the iSpecial website.

19. Governing Law

These Terms and your use of iSpecial are governed by the laws of the Republic of South Africa.

Any dispute arising from the Service will be dealt with in accordance with applicable South African law and without limiting any right that you may have to approach an appropriate consumer protection body, regulator, ombud or court.

20. Customer Support and Complaints

If you have a question about iSpecial, your subscription, billing, cancellation or a deal displayed on the Service, please contact:

iSpecial Customer Support
Telephone: +2775 073 5962
Email: info@ispecial.co.za
Operating hours: 8am – 5pm, weekdays, SAST

When contacting us about a subscription or billing query, please provide the mobile number associated with the subscription so that we can locate the relevant subscription records.

iSpecial is provided subject to applicable participating MNO requirements and, where applicable, the WASPA Code of Conduct.